AN ITEM IS MISSING FROM MY ORDER

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

If the delivery note says an item should be in your parcel but it is not, please get in touch with Customer Service by email at hello@jollyre.com

Let us know the order number and the product code or product name of the item you wanted, and we will look into it. We will usually be able to send you the item we missed, but on the rare occasion that is not possible, we will quickly refund the money you paid for it.